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Clientside offers incident-based support services for Ample SDK, which can be purchased in 1, 5 or 20 incidents packs. An incident is defined as a technical question that can not be divided into a set of sub questions.
| Feature |
1 incident |
5 incidents pack |
20 incidents pack |
| SVN Access |
yes |
yes |
yes |
| Hot-fix builds |
- |
yes |
yes |
| Telephone Support |
- |
yes |
yes |
| Business Hours |
8 AM - 5 PM GMT+2 M-F |
8 AM - 5 PM GMT+2 M-F |
8 AM - 5 PM GMT+2 M-F |
| Max Initial Response Time |
2 Business Days |
1 Business Day |
1 Business Day |
| Duration |
1 year |
1 year |
1 year |
| Price |
499€ |
1999€ |
7499€ |
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