Clientside offers incident-based support services for Ample SDK, which can be purchased in 1, 5 or 20 incidents packs. An incident is defined as a technical question that can not be divided into a set of sub questions.
Feature | 1 incident | 5 incidents pack | 20 incidents pack |
---|---|---|---|
SVN Access | yes | yes | yes |
Hot-fix builds | - | yes | yes |
Telephone Support | - | yes | yes |
Business Hours | 8 AM - 5 PM GMT+2 M-F | 8 AM - 5 PM GMT+2 M-F | 8 AM - 5 PM GMT+2 M-F |
Max Initial Response Time | 2 Business Days | 1 Business Day | 1 Business Day |
Duration | 1 year | 1 year | 1 year |
Price | 499€ | 1999€ | 7499€ |
