Clientside offers incident-based support services for Ample SDK, which can be purchased in 1, 5 or 20 incidents packs. An incident is defined as a technical question that can not be divided into a set of sub questions.
|Feature||1 incident||5 incidents pack||20 incidents pack|
|Business Hours||8 AM - 5 PM GMT+2 M-F||8 AM - 5 PM GMT+2 M-F||8 AM - 5 PM GMT+2 M-F|
|Max Initial Response Time||2 Business Days||1 Business Day||1 Business Day|
|Duration||1 year||1 year||1 year|