Clientside offers incident-based support services for Ample SDK, which can be purchased in 1, 5 or 20 incidents packs. An incident is defined as a technical question that can not be divided into a set of sub questions.
| Feature | 1 incident | 5 incidents pack | 20 incidents pack |
|---|---|---|---|
| SVN Access | yes | yes | yes |
| Hot-fix builds | - | yes | yes |
| Telephone Support | - | yes | yes |
| Business Hours | 8 AM - 5 PM GMT+2 M-F | 8 AM - 5 PM GMT+2 M-F | 8 AM - 5 PM GMT+2 M-F |
| Max Initial Response Time | 2 Business Days | 1 Business Day | 1 Business Day |
| Duration | 1 year | 1 year | 1 year |
| Price | 499€ | 1999€ | 7499€ |
